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Help your skin look clear and calm.
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It also helps make your skin's natural barrier stronger.
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Refund & Return Policy
Last Updated: June 24, 2025
Custom & personalized products are non-returnable unless there is a verified printing/manufacturing defect or customization error. Cancellations/changes must be requested within 24 hours of purchase.
Report any damage/defect within 30 days of delivery. Provide clear photos for verification. Refunds or replacements are issued only after inspection.
- Return window: 30 days.
- Item must be new, unused, in original packaging.
- Refunds issued after the item is received & verified.
- Return shipping is customer's responsibility.
Exchanges require the same steps as returns (RMA required). We ship the exchange once the return is received and verified.
International customers must ship returns DDP (duties paid). Duties/taxes at import are non-refundable.
Return Address (RMA Required):
Iron Phoenix GHG — Returns142 W. Milton Rd., Trailer 7
Ballston Spa, NY 12020
USA
Email: Support@ironphoenix.store
Phone: (518) 415-8496
Vendor-fulfilled items (CJ) are classified as Sports Accessories and follow the same return rules as standard products. These are not treated as custom items.
This is a quick reference. Please see our full Refund & Return Policy for complete details.