Refund policy

Return and Cancellation Policy

At Iron Phoenix GHG, we take pride in offering high-quality, made-to-order products designed just for you. We want you to be completely satisfied with your purchase. Please review our return and cancellation policy below:

Non-Personalized/Non-Worn Items

Non-personalized and non-worn items can be returned within 30 days of receipt, provided they are in brand-new condition with tags attached.

Eligibility for Returns

1. Defective Products

If you receive a made-to-order product that is defective due to manufacturing or printing issues, please follow these steps:

  • Submit Images of Damage: Contact our customer support team within 30 days of receiving the item and provide clear images showing the damage or defect. These images will be used for verification with our print provider.

  • Verification Process: Our team will review the images to confirm the defect. If verified, we will provide a replacement or refund.

2. Custom-Made Products

Custom orders are unique to your specific requests. Returns for custom-made items are only accepted under the following circumstances:

  • Defective Products: If your custom-made product is defective, follow the steps above for verification.

  • Incorrect Customization: If there is an error in the customization that does not match the details provided during the order, notify us within 7 days of receiving the item.

  • Cancellation Before Printing: You have up to 24 hours from the time of placing your custom-made order to request a cancellation or make changes. Once printing begins, cancellations or changes cannot be made.

Return Process

To initiate a return for a defective or incorrectly customized product, contact our customer support team at:

Our team will guide you through the return process, including instructions for returning the item.

Return Address

All authorized returns should be sent to:
Iron Phoenix GHG
142 W. Milton Rd., Trailer 7
Ballston Spa, NY 12020
USA

Refund and Exchange

Upon successful verification of the return eligibility, you can choose between a refund or an exchange:

  • Refunds: Processed to the original payment method used for the purchase.

  • Exchanges: Available for eligible items.

Redirected Merchandise

If you cancel your order before the printing process begins, the merchandise will not be sent, and a refund will be issued.

Additional Information

  • Free Return Shipping: We offer free return shipping for eligible returns.

  • Restocking Fee: A 15% restocking fee may apply for certain returns.

  • Final Sale Items: No returns or exchanges are accepted for final sale items.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us:

We’re here to help and ensure your experience with Iron Phoenix GHG is a positive one!

Customer Account click here