Contact Us
We’re here to help with your questions and feedback.
FAQ 📚
Check our FAQ.
Customer Support (Text Only) 💬
Customer Support (Text Only)
Questions about products or orders?
Email: support@ironphoenix.store
Text Only: (518) 415-8496 (Text Only)
Business Inquiries (Text Only)
No Solicitation
Email: shadowseeker@ironphoenix.store
Text Only: (307) 439-5613 (Text Only)
Response Time & Service Area 🕒
Available during these hours:
Customer Support Hours: Daily, 9:00 AM – 10:00 PM EST
Business Inquiries Hours: Mon-Fri, 9:00 AM – 5:00 PM EST
📞 How to Reach Us by Phone
Text messages typically get the fastest response! If you prefer to call, please leave a voicemail with:
- Your name and order number
- Brief description of your issue
- Best time to reach you
Response time: We return all voicemails within 4 hours during business hours.
Support in U.S. only during EST hours.
Check spam if no reply; use social media for urgent issues.
Your Feedback Matters 🌱
Send feedback to shadowskeer@ironphoenix.store.
Our Websites
- Main store: ironphoenix.store
- Etsy: ironphoenixghg.etsy.com
- Coming soon: ironphoenixghg.store, gohardgaming.store
- Community: Go Hard Gaming on Discord Active
Company Details
Legal name: Go Hard Gaming Discord LLC
DBA: Iron Phoenix GHG
Location: Ballston Spa, NY 12020, USA
Note: All inquiries are handled by a single operator.
Business Proposals
Proposals to shadowseeker@ironphoenix.store.
No unsolicited partnerships; reviewed Mon-Fri, 9 AM-5 PM EST.
Store Hours
Online store: Open 24/7.
Order processing: Within 8 business hours.
Join Our Community
Join us on Discord for gaming fun!