Iron Phoenix GHG Returns; Refunds Policy: What You Need to Know

Iron Phoenix GHG Returns & Refunds Policy: What You Need to Know

At Iron Phoenix GHG, customer satisfaction is a top priority. Here's a breakdown of their returns and refunds policy to ensure a smooth experience:

For Non-Personalized Items:

Eligibility: You can return unwanted items if they are new, unused, in their original packaging with tags still attached. This must be done within 30 days of delivery.

Restocking Fee: Be aware that a 15% restocking fee will be applied to all returns of non-defective items.

How to Return:

Start your return by visiting the online returns portal (link likely on their website) or by emailing support@ironphoenix.store. Include your order number and the reason for your return. Photos or videos are helpful if relevant.

Once approved, you'll receive a Return Authorization Number (RA#) and further instructions. This might include a pre-paid shipping label for eligible returns.

Ship items to: Iron Phoenix GHG, 142 W. Milton Rd Trlr 7, Ballston Spa, NY 12020, USA. Use the provided label (if applicable) or a trackable shipping method.

Iron Phoenix GHG is not responsible for lost or damaged return shipments if you don't use their label or a trackable method.

Refunds: After your returned item is received and confirmed to be in new condition, your refund will be processed to your original payment method, typically within 14 business days.

For Personalized Items:

General Policy: Personalized or custom-made items are non-refundable unless they arrive defective or are damaged during shipping.

Defective/Damaged Items:

If your personalized item is defective or damaged, contact support@ironphoenix.store within 7 days of delivery.

Provide clear photos or videos showing the damage or defect.

Upon verification, Iron Phoenix GHG will offer a full refund or a replacement.

Cancellation Window: You have 24 hours after placing your order to change or cancel a custom order. After this period, the order goes into production, and cancellations will follow the policy for defective/damaged personalized items.

International Custom Orders: International orders for custom items may be possible by request and are handled through their Printify store to manage VAT and shipping complexities. Contact support@ironphoenix.store for serious inquiries.

For Clearance/Final Sale Items:

General Policy: All clearance and final sale items are sold "as-is" and are non-refundable and non-exchangeable.

Exceptions: Returns or exchanges for these items are only accepted if the item is defective or if Iron Phoenix GHG made an error with your shipment.

Contact support@ironphoenix.store within 7 days of delivery with proof of purchase and photos of the issue.

Defective items may be exchanged or may receive store credit at their discretion.

General Information:

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error by Iron Phoenix GHG (e.g., defective item, incorrect shipment). In such cases, they may offer free return shipping.

Customer Shipping Errors: Ensure your shipping address is correct when ordering. Contact support@ironphoenix.store immediately to fix any errors before your order ships. They are not responsible for incorrect addresses provided by the customer once an order has shipped.

Late or Missing Refunds: If you haven't received your refund within 30 days of it being processed, first check with your bank or credit card company. If the issue persists, contact support@ironphoenix.store.

Return Documentation: For quality assurance and fraud prevention, Iron Phoenix GHG may document the opening of returned packages with images or video.

Contact Information:

Email: support@ironphoenix.store

Phone (Customer Questions & Order Support): Text:(518) 415-8496

Return Address: Iron Phoenix GHG, 142 W. Milton Rd Trlr 7, Ballston Spa, NY 12020, USA

Shipping Details (Summary):

Shipping Zone: Standard shipping is within the United States. (Refer to "Personalized Items" for potential international custom orders).

Shipping Time: After processing (production times vary), shipping within the USA typically takes 3-14 business days.

Tracking: You'll receive tracking information via email once it's available from the carrier.

(For complete details, please refer to the comprehensive Shipping Policy on the Iron Phoenix GHG website.)

This policy is effective as of the information provided from sources dated up to June 3, 2025.