Third-Party Policy

Third-Party Policy for Iron Phoenix

At Iron Phoenix, we’re committed to delivering high-quality, sustainable gear that inspires resilience, gaming passion, and athletic spirit. To bring you the best experience, we partner with trusted third-party services for key aspects of our operations—such as running our store, sending emails, and crafting your made-to-order apparel. This policy explains who these partners are, what they do, and how they handle your information.

Our Third-Party Partners

We work with the following services to power Ironphoenix.store:

  • Shopify: Hosts our online store, processes your orders, and ensures a secure checkout. They manage payment processing and store your order details (e.g., name, shipping address) to fulfill your purchases.
  • Titan Email: Manages our email services (e.g., [email protected]). They handle customer support emails and order confirmations you receive from us.
  • Omnisend: Sends our marketing emails (e.g., newsletters, promotions about gaming hats or yoga gear). They use your email address to keep you updated on new drops and community events.
  • Print-on-Demand Manufacturers: Create your custom apparel (e.g., “Respawn Yogi Bucket Hat”) after you order. They receive your shipping details to produce and deliver your gear directly, ensuring made to order
  • Cloudflare: Secures our site with SSL encryption and DNS management, protecting your browsing and checkout experience.

What They Do With Your Information

When you shop with us, interact with our site, or join our community, these partners may access limited data to help us serve you:

  • Order Fulfillment: Shopify and our manufacturers use your name, address, and order details to process and ship your gear (received daily, 9 AM–10 PM PST, sent to production in 5–10 business days).
  • Communication: Titan Email and Omnisend use your email to send transactional messages (e.g., shipping updates) or optional marketing content (e.g., mental health tips, gaming deals).
  • Site Performance: Cloudflare collects anonymized browsing data to keep our site fast and safe.

We don’t sell your data. Our partners are bound by strict agreements to use it only for the services they provide us, in line with our mission to empower you responsibly.

Why We Use Third Parties

These partners help us:

  • Deliver sustainable, made-to-order products with no excess waste.
  • Keep your shopping experience secure and seamless.
  • Connect with you—whether it’s supporting your mental health journey, gaming victories, or sports goals.

Your Rights and Choices

You control your data:

  • Opt-Out: Unsubscribe from Omnisend marketing emails anytime via the link in each message.
  • Questions: Reach us at [email protected], daily 9 AM–10 PM PST, for info or requests (e.g., data deletion).
  • Privacy Details: See our Privacy Policy for more on how we and our partners handle your information.

Updates to This Policy

We may update this policy as our partnerships evolve. Check back here at ironphoenix.store/policies/third-party-policy for the latest version. Last updated: March 20, 2025.