We're Listening

We're Listening

At Iron Phoenix, we’re more than just a store—we’re a community built on resilience, healing, and the power of gaming and sports. Our journey began as a beacon of hope for someone navigating a hidden illness, and today, we channel that same passion and perseverance into every product we create. From our Resilience Gamer Hoodie to the uplifting Catch Love Like a Wave Mug, each item is crafted with care and purpose, reflecting our commitment to mental health recovery and self-care.

Your thoughts, questions, and feedback mean the world to us! Whether you’re curious about our products, need help with an order, or just want to share your experience, we’re here to listen and help. At Iron Phoenix, your satisfaction is our top priority, and we’re committed to making your shopping experience as smooth and enjoyable as possible.

Why Shop With Us?

  • Our Mission: To inspire mental health recovery through gaming, sports, and self-care.

  • Our Products: Handcrafted with love, featuring designs that motivate, uplift, and heal—perfect as gifts or personal treasures.

  • Shipping: We ship exclusively to the United States, with flat-rate shipping of 5forordersunder50.

How to Reach Us

Our Hours

  • Monday-Friday: 9:00 AM - 10:00 PM EST

  • Saturday-Sunday: 9:00 AM - 10:00 PM EST

While our store operates 24/7, orders are typically processed within 8 hours. For business-related concerns, please reach out during office hours.

Have You Checked Our FAQs?
Before reaching out, take a peek at our Frequently Asked Questions. It’s a treasure trove of information that might just have the answers you’re looking for—saving you time and effort!

A Little About Our Response Time
We value your time and strive to respond as quickly as possible. During business hours, we aim to reply within 4 hours. If you reach out after hours, expect a response the next day. If you don’t hear back, don’t hesitate to message us on social media—sometimes emails get lost in spam folders!

Your Feedback Makes Us Better
We love hearing from you! Your feedback is the water and sunlight that helps us grow. Whether it’s a pat on the back or constructive criticism, we welcome it with open arms. Your input helps us improve and ensures your experience with us is as delightful as possible.

Join Us
At Iron Phoenix, every purchase supports a story of recovery and connection. Follow our journey, share yours, and let’s rise together through gaming, sports, and healing.

Company Information

  • Name: Iron Phoenix by Go Hard Gaming Discord LLC (DBA Iron Phoenix GHG)

  • Location: Ballston Spa, NY 12020

  • Physical Orders: Available anytime online, but business feedback and concerns are handled during office hours.